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Clearpay

Clearpay

www.clearpay.co.uk
What is your customer experience with Clearpay?

Clearpay Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Clearpay has 2.7 star rating based on 190 customer reviews. Consumers are mostly neutral.

  • 13% of users would likely recommend Clearpay to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to use, All items you want are made affordable, Affordable and very good.
    Cons: No contact number, No phone service, Cant find phone number for clearpay.

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Media from reviews

Clearpay - Account locked
Clearpay - My add button doesn’t work on AmazonClearpay - Temu orders dated 1st JuneClearpay - No replies to problemClearpay - No replies to problem - Image 2Clearpay - No replies to problem - Image 3Clearpay - No replies to problem - Image 4
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Top Clearpay Reviews

Positive Review

"My Account has been restricted ."

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Hi Clearpay. I urgently need to talk to someone at Clearpay . I cant find any telephone number on your website . Its regarding my account that has been...

Critical Review

"Won't give refunds"

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They clearly won't give me a refund, and I didn't receive my item. They believed a seller who lied! Now I'm paying for a purchase that never arrived. Awful,...

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Anonymous
map-marker Bristol, England

Frozen account

Could you re open my account please. So that I can shop again kind regards robert mortimer Cameronmancity#@78

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Kashtyn Fhd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Won't give refunds

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They clearly won't give me a refund, and I didn't receive my item. They believed a seller who lied!

Now I'm paying for a purchase that never arrived. Awful, and I will never use them again.

Very disappointing, as I sent over evidence and still wasn't believed that I didn't receive the order. Never will I use them again.

View full review
Loss:
$135
Cons:
  • Never give refunds

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Croydon, Croydon

Account locked

Clearpay - Account locked
Contains 2 confidential files for company representatives

Please coukd some I ne ca l l me as soon as possible please as I requested a call bk a few times now thankyou xxaccount account blocked

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Reola Ypp
map-marker Chester-Le-Street, Durham

I owe money my ref is CP100042****

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Fell benind with payments. As i got scammed with my bank account.I want to pay my my ebt off installmentsd

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User's recommendation: Yed

Lewis J Nyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TROUBLE GETTING INTO ACCOUNT

I recently had to change my bank card due to security concerns. Unfortunately, the card I had to destroy was the one I had on my Clear Pay account.

I was notified that my payment was rejected on Sunday. I tried to access my account on multiple occasions on that Sunday; however, I was unsuccessful, as I no longer have the card that I used on the account.

I have the money in my account, I just can't sign into my account. I also can't find a number to get in touch with you.

View full review
Loss:
$6
Pros:
  • Split large amounts of cash into several payments
Cons:
  • Cant get hold of anyone when you need help
  • Cant find phone number for clearpay
  • Cant sign into account because card on account i no longer have

Preferred solution: I just want to access my account to change my card details to my current debit card.

Anonymous
map-marker Northwood, Hillingdon

My Account has been restricted .

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Hi Clearpay. I urgently need to talk to someone at Clearpay .

I cant find any telephone number on your website . Its regarding my account that has been restricted by you due to overdue payments that I have already cleared out .

I already reported it to you that my bank card was cancelled due to some fraud transactions.

As soon as I received my card I made all the payments that were overdue

But when I was going to pay at the checkout today using the Clearpay options, its not allowing me to pay and keep saying that I have to pay the overdue payments that I have already made . Can you please call me to discuss this matter . I am a loyal regular customer and would like to remain as one .

I look forward to hear from you soon.

My telephone no: is.

0791757****

Have a good day. Thank you .

Kind Regards, Rookaya Kadell

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Anonymous
map-marker Bradford, Bradford

Cannot log on

I cannot log into my account as cant remember password. Cant reset password as it ask me to log in the first 6 didigits of my account no which I dont know either. All I want to do is pay off my bill

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Resolved
Drexel Jhx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minehead, Somerset

Resolved: I ordered a, chair for £149 from Wowcher on the 10th October to be delivered on 15 / 17th October and it didn't arrive because I was unable to complete the voucher at, the checkout. Meaning my order .

Updated by user Dec 06, 2024

I have been contacted by, clearpay today and sent an email with all my order, details and information. Also the, Debit Card Refund Bank.

Wowcher should start checking, records and sorting this matter out. Instead of wasting any more of my time, money and energy.

What an absolute shambles, with a voucher at checkout to cause a person such irritability and unnecessary, stress!!. These, multimillionaire's have all the technology / recording and order tracking systems and can't register the fact, that a simple online order of a chair £149 on the 10th October to be paid in 4 installments to clearpay didn't process entirely, due to your stupid voucher!!??.

Original review Dec 05, 2024

As a result, of not completing/ redeeeming the voucher at checkout my chair was never delivered or the order couldn't process. I have been, continually asked for payments?.

I'm not, going to pay for anything I haven't received.

you need to contact, Wowcher immediately regarding this matter and i want it, resolved asap. All my order details are, correct I still have it all written down.

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Denise M Prw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hendon, Barnet

A complaint

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Need your phone number

Need to call customer service

Is always so helpful and it is a great protection when problems arise with stores that why most of my purchases I do with Clearpay a 5 stars company

Simply The Best

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User's recommendation: It is an excellent company I used them now for years not even one problem

Jayne M Psx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Building up debt as I can't log in to pay

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I've contacted Clearpay via their site numerous times to try to pay an installment, without a successful outcome (I didn't need to log in to do this, but all I get is some robotic, completely useless email acknowledgment). I've resorted to thinking that I'll have to give up and wait for a letter from their debt collectors, hoping they'll have a telephone number and will allow me to pay.

View full review
Cons:
  • No one to speak to when things go wrong

User's recommendation: Use Klarna

Resolved
alexander b Bvp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Purches declined

I have been a Clearpay customer for quite some time and have never missed a payment or been late with one. However, when I tried to make a purchase today, I kept getting declined.

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Anne W Nct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My add button doesn’t work on Amazon

Clearpay - My add button doesn’t work on Amazon

I go on the Clear Pay app and select Amazon to shop. I then add a payment method and manage to create my one-time payment card.

However, where it should highlight for you to click 'Add Payment Card' and continue, it remains grey and does not highlight. So, I cannot press the button to continue. As a result, my purchase has failed. I have tried several times on different days and at different times.

I tried the help bot who said someone would look into it and call me back.

That was around 5 days ago and I haven't heard a word.

Anne Ward.

View full review
Pros:
  • If it works it is great
Cons:
  • Cannot get in touch with a person

Preferred solution: An answer to my query

Anonymous
map-marker London, England

I didn't receive my order

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I didn't receive my order but still be charged for it now then want it to go to debt collection. And I can't log in to my account .is there a contact number for clearway.

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Simone H Tkb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged double for 1 item

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Contains 1 confidential file for company representatives

I ordered a headboard from Amazon, order number 400380****35, for which Amazon charged £38.99. Clearpay then charged me £68.99!

This is double the weekly payment. I've been trying to sort it out online and have now been charged a late payment fee for the overcharged item. I have made three requests for this to be sorted and nothing has been done. All I got was a £9 reduction.

So, the Clearpay fee on a £38.99 item was £21???

Disgusting customer service. I will never use it again!

View full review
Loss:
$25
Cons:
  • Overcharging

Preferred solution: Price reduction

Siwsan D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bury, Borough Of Bury

Good normally but I've just change debit card wanted to make a phone call frustrated.ĵ

Regular customer usually no probs ordering goods.changed card need . To upgrade that's proving very difficgʻ

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User's recommendation: Be sure.

Resolved
Adel Lsj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hull, Kingston Upon Hull

Resolved: Bad customer relations

Contains 1 confidential file for company representatives
Updated by user Oct 17, 2024

Company fixed the issue and I have been provided with apology. I was sent a mail and the old card details was taken out.But they still.insist I will.pay interest

Original review Oct 02, 2024

Hello

How would I not be able to chat 1 on 1 to you customer agent.

Too bad.

All Articles are not helpful

View full review

User's recommendation: Customer should be able to contact you

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